SHIPPING POLICY

M&T Systems tries to always provide quality products and makes the extra effort to insure proper delivery of products to you, our valued customer. This notice describes our Shipping & Returns policies. By visiting M&T Systems, you are accepting the practices described in this Shipping & Returns Notice.

If the product is in stock, it will be shipped either the very day we receive your order, assuming that day is a normal business day for us, or in the morning of the following business day. However please be aware that many of the items we carry are either stocked in minimal quantities, or in some cases, "built to order". Other then the "built to order" products, most items that are out of stock will be shipped within 7 business days. "Built to order" merchandise will normally ship within 20 business days.

To assure prompt and accurate credit on returned merchandise, we ask that you follow these steps:

• A return authorization number must be obtained by contacting our Customer Service Department. This authorization number is valid for only thirty (30) days from the invoice date.

• The authorization number must be clearly written on each package. If this number is not on your package it will be refused. Credit or adjustment is given on mistakes that are our fault, provided you contact our Customer Service Department by using our HelpDesk form, or by telephone within five (5) days from receipt of merchandise.

• Returns for which the customer ordered incorrectly, will be charged a 15% restocking fee and shipping return fees.

• Absolutely NO returns accepted unless the merchandise is in original cartons in new condition. Credit or refund will not be issued for returned material that has been marked, altered, or abused.

• All returns must include a written explanation and a copy of the invoice or packing list.

• NO returns are accepted freight collect or COD. Send all returns prepaid and insured for current value. Absolutely NO returns are accepted after thirty (30) days from date of invoice, unless it has been within 1 year of the purchase date, and you are willing to pay a 15% restocking fee.

• Damaged, lost or short shipments should be reported to your shipper's office immediately. Then contact us so that we can reship the merchandise and place a claim. Keep damaged goods and containers until notified otherwise.

All merchandise should be inspected upon receipt. If found defective, contact our Customer Service Department by using our HelpDesk services form, or by telephone, and ask for an adjustment and/or return approval number. Be sure you reference our invoice or packing list when you fill out the contact form. We will make a satisfactory adjustment on all unused, defective merchandise if we are notified within five (5) days of our invoice date.

All items subject to prior sale. Prices subject to change without notice. Clerical or inadvertent pricing errors are subject to change. Product pictures are for reference only; actual product appearance may vary.
© Copyright 2007-2009 M&T Systems, Inc. All Rights Reserved

Need It Fast? We are proud of our prompt, efficient service. Shipments are usually sent via FedEx. We find this to be the most cost effective way for both parties. However we will utilize alternative shippers depending shipment location, urgency, or customer preference.

Inspect the shipping container(s) upon delivery. If damage is evident, have the Freight Agent make note of the condition. Open your order immediately and check the contents against your enclosed invoice. Any claim for damaged or missing merchandise must be filed within five (5) days. Save the container(s) that the shipment arrived in.

DO NOT refuse shipments as this results in unnecessary shipping and handling charges. Accept the shipment and contact our Customer Service Department by clicking on this HelpDesk link, or by telephone.
All refused shipments will be assessed a 15% restocking fee.

Questions regarding this Shipping and Returns Policy or our Terms of Use, Privacy Policy, or other policy related material can be directed to our support staff by clicking here on the Contact Us link, or you can use our HelpDesk services form.